Designing better experiences for people

Alberto Ferreira

Seasoned service design and research lead, manager, coach, and speaker.

I specialise in interdisciplinary thinking with a story to tell.

From high-profile companies to social enterprises, I have helped to improve services and cross-channel experiences serving millions of users.

My skills were honed by working with talented teammates and competitive markets in global companies like Vodafone, Opodo, Sony, BBC, the European Commission, and the Emirates/dnata brand family.

Established 2014 in London.

Contact me for any opportunities regarding speaking, writing, and coaching/teaching.

And if you’re interested in shadow puppetry — drinks on me.